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Tech Tip: Fiber Internet - No Wi-Fi Signal Showing

If your devices are not finding the Wi-Fi signal, please trouble shoot with these steps:

  1. Once you have determined that your house has power, find your battery backup (pictured below) and verify that it is plugged in and has a green light under “system status.” If everything is plugged in and has the correct lights illuminated, please call the office so we can investigate further.

  2. Check to see if the network is hidden. Hiding a wireless network can be an effective way to protect privacy but tends to result in the Wi-fi network not showing up on a device.

  3. Give your wireless router quick power cycle: shut off and unplug router for 1 minute then plug back in and turn back on. Give the internet a few minutes to reconnect but DO NOT RESET YOUR ROUTER.

  4. Double check to make sure the Wi-fi button is on.

  5. Shut off all other devices and see if your network is available.

  6. By pass your wireless router: this step is to check to see if your router is working. Unclip our connection from the back of the router and plug cable directly into the computer/laptop. If you are connecting to the internet than your router is no longer emitting a signal and you can look up its make and model to determine it’s issue.

  7. Update your routers driver: A wireless network driver allows our operating system to communicate with your wireless and network adapters. If your wireless network is not showing up on laptop/computer it is probably due to the missing, outdated, or corrupt drivers.

    1. You can manually update the network driver by searching the correct driver that is matched on the manufacturer’s website.

    2. Some common router brands support sites:

      1. Linksys:

      2. TP Link:

      3. Net Gear: .aspx

      4. ASUS:

    3. You can also google your router’s make and model and find information about the drivers and troubleshooting there.



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